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Reference and Information Services: An Introduction

Kay Ann Cassell

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Description:Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners including Eileen Abels, Anita Ondrusek, Marie L. Radford, and Steven Tash, this text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics in reference provide a solid foundation, plus fresh insight on new issues, including New chapters on ethics, readers’ advisory, and reference services for children and young adults Website development and maintenance RSS feeds Social networking Delivering reference services across multiple platformsAs librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century. Check out the companion websiteTable of ContentsPreface Acknowledgments Part I: Fundamental Concepts1 Introduction to Reference and Information Services Ethics Kinds of Information Service Selecting and Evaluating Print and Electronic Resources Creating Finding Tools and Websites Promotion and Marketing Evaluating Staff and Services The Changing Nature of Reference Recommendations for Further Reading Bibliography and Works Cited 2 Determining the Question: In-Person, Telephone, and Virtual Reference Interviews Why Do the Reference Interview? What We Know About the Reference Interview Conducting the Reference Interview Problematic Strategies in the Reference Interview The Telephone Interview Answering Questions Virtually RUSA Guidelines—an Integrated Approach Cultural Differences Improving our Skills A Look Ahead Recommendations for Further Reading Bibliography and Works Cited 3 Finding the Answer: Basic Search Techniques Tools of the Answering Trade Types of AnswersCommon Pitfalls in Reference Answering Raison d’être: Finding the Answers Recommendations for Further Reading Bibliography and Works Cited Part II Introduction to Major Reference Sources4 Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources Overview Major Bibliographic Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 5 Answering Questions about Anything and Everything—Encyclopedias Overview Major Encyclopedic Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 6 Answering Questions That Require Handy Facts—Ready Reference Sources Overview Major Ready Reference Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 7 Answering Questions about Words—Dictionaries, Concordances, and Manuals Overview Major Dictionaries Used in Reference Work Collection Development and Maintenance Further Considerations Final Thoughts Recommended Resources Discussed in This Chapter Recommendations for Further ReadingBibliography and Works Cited8 Answering Questions about Events and Issues, Past and Present—Databases (and Indexes)Overview Major Databases Used in Reference Work Collection Development and Maintenance Further Considerations Final Thoughts Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 9 Answering Questions about Health, Law, and Business—Special Guidelines and Sources Overview Major Health Resources Used in Reference Work Major Legal Resources Used in Reference Work Major Business Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 10 Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides Overview Major Geographic Information Resources Used in Reference Work Collection Development and Maintenance Further Considerations Re...We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Reference and Information Services: An Introduction. To get started finding Reference and Information Services: An Introduction, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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ISBN: 083891568X

Description: Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners including Eileen Abels, Anita Ondrusek, Marie L. Radford, and Steven Tash, this text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics in reference provide a solid foundation, plus fresh insight on new issues, including New chapters on ethics, readers’ advisory, and reference services for children and young adults Website development and maintenance RSS feeds Social networking Delivering reference services across multiple platformsAs librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century. Check out the companion websiteTable of ContentsPreface Acknowledgments Part I: Fundamental Concepts1 Introduction to Reference and Information Services Ethics Kinds of Information Service Selecting and Evaluating Print and Electronic Resources Creating Finding Tools and Websites Promotion and Marketing Evaluating Staff and Services The Changing Nature of Reference Recommendations for Further Reading Bibliography and Works Cited 2 Determining the Question: In-Person, Telephone, and Virtual Reference Interviews Why Do the Reference Interview? What We Know About the Reference Interview Conducting the Reference Interview Problematic Strategies in the Reference Interview The Telephone Interview Answering Questions Virtually RUSA Guidelines—an Integrated Approach Cultural Differences Improving our Skills A Look Ahead Recommendations for Further Reading Bibliography and Works Cited 3 Finding the Answer: Basic Search Techniques Tools of the Answering Trade Types of AnswersCommon Pitfalls in Reference Answering Raison d’être: Finding the Answers Recommendations for Further Reading Bibliography and Works Cited Part II Introduction to Major Reference Sources4 Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources Overview Major Bibliographic Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 5 Answering Questions about Anything and Everything—Encyclopedias Overview Major Encyclopedic Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 6 Answering Questions That Require Handy Facts—Ready Reference Sources Overview Major Ready Reference Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 7 Answering Questions about Words—Dictionaries, Concordances, and Manuals Overview Major Dictionaries Used in Reference Work Collection Development and Maintenance Further Considerations Final Thoughts Recommended Resources Discussed in This Chapter Recommendations for Further ReadingBibliography and Works Cited8 Answering Questions about Events and Issues, Past and Present—Databases (and Indexes)Overview Major Databases Used in Reference Work Collection Development and Maintenance Further Considerations Final Thoughts Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 9 Answering Questions about Health, Law, and Business—Special Guidelines and Sources Overview Major Health Resources Used in Reference Work Major Legal Resources Used in Reference Work Major Business Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography and Works Cited 10 Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides Overview Major Geographic Information Resources Used in Reference Work Collection Development and Maintenance Further Considerations Re...We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Reference and Information Services: An Introduction. To get started finding Reference and Information Services: An Introduction, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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