Read The Apple Experience (PB)

The Apple Experience (PB)

Carmine Gallo

4.9/5 (22538 ratings)

Description:Praise for "THE APPLE EXPERIENCE""There are three pillars of likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmines book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of " The Art of Changing Hearts, Minds, and Actions" and former chief evangelist of Apple"Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!"--Garr Reynolds, best-selling author of "Presentation Zen" and "The Naked Presenter"""The Apple Experience "isnt just for retailers. It applies to any business that involves people. At its core, this book is not about Apple. Its about delivering the best experience possible."--Tony Hsieh, "New York Times" bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc."An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb"Why cant other retail experiences be as great as an Apple stores? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business."--Matthew E. May, author of "In Pursuit of Elegance" and "The Laws of Subtraction""Carmine Gallo gets to the magic of Steve Touching peoples lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today."--Peter Steinlauf, Chairman, Edmunds.com"This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. "--Dan Roam, author of "The Back of the Napkin" and "Blah Blah Blah"Apple's 5 Core Principles-Now in the Palm of Your Hand!Steve Jobs and Apple re-imagined retail. "The Apple Experience" reveals the secrets to the iconic brand's unparalleled success during one of the most difficult retail environments in decades.A global expert on the business methods of Steve Jobs, Carmine Gallo uncovers the five steps of service that Apple's customer-facing employees follow to engage customers in a retail ApproachProbePresentListenEnd with a fond farewellLearn how to serve both internal and external companies, create "fearless" employees, and develop a "feedback loop" that benefits everyone at every level.Carmine Gallo is a communications consultant for some of the world's top brands. He is the bestselling author of "The Presentation Secrets of Steve Jobs," "The Innovation Secrets of Steve Jobs," and "The Power of Foursquare."We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with The Apple Experience (PB). To get started finding The Apple Experience (PB), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: —

ISBN: 0071793216

Description: Praise for "THE APPLE EXPERIENCE""There are three pillars of likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmines book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of " The Art of Changing Hearts, Minds, and Actions" and former chief evangelist of Apple"Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!"--Garr Reynolds, best-selling author of "Presentation Zen" and "The Naked Presenter"""The Apple Experience "isnt just for retailers. It applies to any business that involves people. At its core, this book is not about Apple. Its about delivering the best experience possible."--Tony Hsieh, "New York Times" bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc."An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb"Why cant other retail experiences be as great as an Apple stores? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business."--Matthew E. May, author of "In Pursuit of Elegance" and "The Laws of Subtraction""Carmine Gallo gets to the magic of Steve Touching peoples lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today."--Peter Steinlauf, Chairman, Edmunds.com"This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. "--Dan Roam, author of "The Back of the Napkin" and "Blah Blah Blah"Apple's 5 Core Principles-Now in the Palm of Your Hand!Steve Jobs and Apple re-imagined retail. "The Apple Experience" reveals the secrets to the iconic brand's unparalleled success during one of the most difficult retail environments in decades.A global expert on the business methods of Steve Jobs, Carmine Gallo uncovers the five steps of service that Apple's customer-facing employees follow to engage customers in a retail ApproachProbePresentListenEnd with a fond farewellLearn how to serve both internal and external companies, create "fearless" employees, and develop a "feedback loop" that benefits everyone at every level.Carmine Gallo is a communications consultant for some of the world's top brands. He is the bestselling author of "The Presentation Secrets of Steve Jobs," "The Innovation Secrets of Steve Jobs," and "The Power of Foursquare."We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with The Apple Experience (PB). To get started finding The Apple Experience (PB), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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The Apple Experience (PB)

The Apple Experience (PB)

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