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Deploy Empathy: A Practical Guide to Interviewing Customers

Michele Hansen
4.9/5 (30004 ratings)
Read Now Download Now ⏭ listen AudioBook
Description:#1 on Product Hunt -- Over 5,000 copies sold worldwide!"Deploy Empathy is, far and away, the best book I've ever read on user interviews, filled with tactical insights that were new even having done hundreds of them." - Patrick McKenzie (aka patio11), Founder, Kalzumeus SoftwareIf you're interested in implementing Jobs to be Done—whether you're a seasoned practitioner or new to the JTBD world—this practical guide to qualitative customer interviews belongs on your bookshelf alongside the books of Bob Moesta, Jim Kalbach, and Clayton Christensen.Deploy Empathy is underpinned by a key how you ask a question matters just as much as the questions you ask. In order to thoroughly understand customer jobs to be done and pull out their hidden needs, desires, and processes, you need to ask questions empathetically. Thankfully, empathy is a skill that anyone can learn. Deploy Empathy will help you learn the skill of interviewing your customers and help you learn to truly listen to them. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.By the end of this book, you’ll be able to interview customers, clients, stakeholders and potential customers with confidence."A smart look at one of business's most overlooked but critical topics." - Morgan Housel, Partner at Collaborative Fund and Author of the International Best-Seller The Psychology of MoneyWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Deploy Empathy: A Practical Guide to Interviewing Customers. To get started finding Deploy Empathy: A Practical Guide to Interviewing Customers, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
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Format
PDF, EPUB & Kindle Edition
Publisher
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Release
—
ISBN

Deploy Empathy: A Practical Guide to Interviewing Customers

Michele Hansen
4.4/5 (1290744 ratings)
Read Now Download now ⏭ listen AudioBook
Description: #1 on Product Hunt -- Over 5,000 copies sold worldwide!"Deploy Empathy is, far and away, the best book I've ever read on user interviews, filled with tactical insights that were new even having done hundreds of them." - Patrick McKenzie (aka patio11), Founder, Kalzumeus SoftwareIf you're interested in implementing Jobs to be Done—whether you're a seasoned practitioner or new to the JTBD world—this practical guide to qualitative customer interviews belongs on your bookshelf alongside the books of Bob Moesta, Jim Kalbach, and Clayton Christensen.Deploy Empathy is underpinned by a key how you ask a question matters just as much as the questions you ask. In order to thoroughly understand customer jobs to be done and pull out their hidden needs, desires, and processes, you need to ask questions empathetically. Thankfully, empathy is a skill that anyone can learn. Deploy Empathy will help you learn the skill of interviewing your customers and help you learn to truly listen to them. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.By the end of this book, you’ll be able to interview customers, clients, stakeholders and potential customers with confidence."A smart look at one of business's most overlooked but critical topics." - Morgan Housel, Partner at Collaborative Fund and Author of the International Best-Seller The Psychology of MoneyWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Deploy Empathy: A Practical Guide to Interviewing Customers. To get started finding Deploy Empathy: A Practical Guide to Interviewing Customers, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
—
Format
PDF, EPUB & Kindle Edition
Publisher
—
Release
—
ISBN

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