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What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

Richard S. Gallagher
4.9/5 (32543 ratings)
Read Now Download Now ⏭ listen AudioBook
Description:What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" uses the format of Aesop's fables to illustrate fundamental principles of customer service, including:By a Hare Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service.Bear with Me One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers.What to Say to a Porcupine When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner.Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. To get started finding What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
—
Format
PDF, EPUB & Kindle Edition
Publisher
—
Release
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ISBN
0814410553

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

Richard S. Gallagher
4.4/5 (1290744 ratings)
Read Now Download now ⏭ listen AudioBook
Description: What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" uses the format of Aesop's fables to illustrate fundamental principles of customer service, including:By a Hare Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service.Bear with Me One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers.What to Say to a Porcupine When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner.Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. To get started finding What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
—
Format
PDF, EPUB & Kindle Edition
Publisher
—
Release
—
ISBN
0814410553

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