Read Why My Horse Doesn't Smile: Learn to serve your customer

Why My Horse Doesn't Smile: Learn to serve your customer

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Description:The customer has always been the focal point of any business. However, in today’s highly competitive business world, ‘Customer Service’ is the ONLY differentiating factor effective and efficient customer service is the latest mantra for success. The Better the services a customer receives, and more importantly, perceives better are the chances that the business will evolve and grow. It is a proven fact: a satisfied customer becomes the source of word-of-mouth advertising and also continues to remain a loyal customer. To have an edge over competitors, an organization must provide the ultimate experience to each and every customer.Good-quality customer service helps organizations to create positive moments of truth in their interaction with customers leading to unparalleled advantage over competitors. It is necessary to reinforce the earlier positive experience of customers in future interactions with them. Also, it is important for you to understand that your role is more than just a job. It is an opportunity to connect with customers, and to brighten their day, to possibly make a difference in the way they shop. In order to serve better, you first need to identify: • the issues and concerns that restrict you from offering good customer service • different ideas and better ways and means to deliver world-class customer service to every customer • what you need to do in order to make customer service a priority • how you can exceed customers’ expectations so that they remain loyal to your organisation This book will help you decipher the mantra for success: ‘How to serve your customers with a smile’. The examples shared in this book may or may not be directly related to the type of product or service you offer—through a call centre or at a retail outfit. However, both the ‘Tips’ and the ‘Words of Caution’ mentioned in this book will help you improve interactions with customers. In addition, they will also help you to improve your overall personality and relationships with others.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Why My Horse Doesn't Smile: Learn to serve your customer. To get started finding Why My Horse Doesn't Smile: Learn to serve your customer, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Description: The customer has always been the focal point of any business. However, in today’s highly competitive business world, ‘Customer Service’ is the ONLY differentiating factor effective and efficient customer service is the latest mantra for success. The Better the services a customer receives, and more importantly, perceives better are the chances that the business will evolve and grow. It is a proven fact: a satisfied customer becomes the source of word-of-mouth advertising and also continues to remain a loyal customer. To have an edge over competitors, an organization must provide the ultimate experience to each and every customer.Good-quality customer service helps organizations to create positive moments of truth in their interaction with customers leading to unparalleled advantage over competitors. It is necessary to reinforce the earlier positive experience of customers in future interactions with them. Also, it is important for you to understand that your role is more than just a job. It is an opportunity to connect with customers, and to brighten their day, to possibly make a difference in the way they shop. In order to serve better, you first need to identify: • the issues and concerns that restrict you from offering good customer service • different ideas and better ways and means to deliver world-class customer service to every customer • what you need to do in order to make customer service a priority • how you can exceed customers’ expectations so that they remain loyal to your organisation This book will help you decipher the mantra for success: ‘How to serve your customers with a smile’. The examples shared in this book may or may not be directly related to the type of product or service you offer—through a call centre or at a retail outfit. However, both the ‘Tips’ and the ‘Words of Caution’ mentioned in this book will help you improve interactions with customers. In addition, they will also help you to improve your overall personality and relationships with others.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Why My Horse Doesn't Smile: Learn to serve your customer. To get started finding Why My Horse Doesn't Smile: Learn to serve your customer, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Why My Horse Doesn't Smile: Learn to serve your customer

Why My Horse Doesn't Smile: Learn to serve your customer

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