Read Customer Loyalty Audit (FT)

Customer Loyalty Audit (FT)

Keki R. Bhote

4.9/5 (15645 ratings)

Description:It is widely recognised that not all customers are equal, and that 80% of an organisation's profits can come from 20% of its customers. Yet many companies are still unaware of who these customers are and therefore fail to recognise the importance of their loyalty to their business. This audit shows you how to plan and implement a customer loyalty audit in a straightforward and practical manner. It provides you with a framework that addresses some of the logistical and process requirements of conducting a customer loyalty audit, it describes: * How customer satisfaction can achieve true competitive advantage * The importance of achieving lifelong customer retention * How to differentiate between various groups of customers and focus on core customers * The principles of customer loyalty * The steps needed to attain and maintain customer loyaltyWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Loyalty Audit (FT). To get started finding Customer Loyalty Audit (FT), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: 139

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: 1999

ISBN: 0273649353

Description: It is widely recognised that not all customers are equal, and that 80% of an organisation's profits can come from 20% of its customers. Yet many companies are still unaware of who these customers are and therefore fail to recognise the importance of their loyalty to their business. This audit shows you how to plan and implement a customer loyalty audit in a straightforward and practical manner. It provides you with a framework that addresses some of the logistical and process requirements of conducting a customer loyalty audit, it describes: * How customer satisfaction can achieve true competitive advantage * The importance of achieving lifelong customer retention * How to differentiate between various groups of customers and focus on core customers * The principles of customer loyalty * The steps needed to attain and maintain customer loyaltyWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Loyalty Audit (FT). To get started finding Customer Loyalty Audit (FT), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Customer Loyalty Audit (FT)

Customer Loyalty Audit (FT)

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