Read Navigating the Customer Contact Center in the 21st Century

Navigating the Customer Contact Center in the 21st Century

William Durr

4.9/5 (13594 ratings)

Description:Supervisors and managers who are responsible for the creation and successful operation of modern customer contact centers must understand and react to the remarkable changes that are transforming call centers in this technological age. Examined in this guide are the influences driving the creation and expansion of contact centers; the impact of voice mail, e-mail, and the Web; and a management process that focuses on managing productivity and quality in equal measure. Management challenges, the effective use of reports and rewards, and operations issues are also covered.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Navigating the Customer Contact Center in the 21st Century. To get started finding Navigating the Customer Contact Center in the 21st Century, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 0929870573

Description: Supervisors and managers who are responsible for the creation and successful operation of modern customer contact centers must understand and react to the remarkable changes that are transforming call centers in this technological age. Examined in this guide are the influences driving the creation and expansion of contact centers; the impact of voice mail, e-mail, and the Web; and a management process that focuses on managing productivity and quality in equal measure. Management challenges, the effective use of reports and rewards, and operations issues are also covered.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Navigating the Customer Contact Center in the 21st Century. To get started finding Navigating the Customer Contact Center in the 21st Century, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Navigating the Customer Contact Center in the 21st Century

Navigating the Customer Contact Center in the 21st Century

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